Help & support

Managing your Rental Agreement

Get more items on the same Rental Agreement

Craving a new phone? Need a second family computer? You can easily add new items to your existing Rental Agreement. Call the FlexiRent Customer Team on 1800 240 102 to get started.

Change your contact details

Call us on 1800 240 102 to update your information or simply complete our online form.

Change your payment details

If you wish to change your payment method from direct debit to credit card or vice versa, or if you have changed your bank account and wish your payments to be debited from another account, complete the form and return it to us by email, fax or mail.

Letter of authority

Complete and return this form to authorise a third party to request and receive information about your FlexiRent Rental Agreement.

Sort out payment problems

If you’re finding it difficult to meet a payment, contact us as soon as possible to discuss a solution. Subject to approval, options include:

  • extending the term of your agreement to reduce monthly payments
  • extending the term of your agreement and delaying payments for a set time
  • delaying payments for a set time

Please note: Fees apply if you take up these options.

End your agreement early

If you decide to end your agreement early, there’s a range of options available, but be aware that early termination charges may apply.

Nominate an End of Term option

You’ve got a wide range of options that may be available to you at the End of Term to suit your particular requirements.

If you’d like to own the rented goods, you can make us an offer to purchase them. We have the right to accept or reject your offer.

You can double the length of the term of your Rental Agreement by paying 1 additional monthly rental payment and continue to enjoy the benefits of the FlexiCare Program, or, if you no longer want the rented goods, you can simply return them to us in good working order*.

In addition, if you’d like to get the latest and greatest technology or appliances, you can upgrade to new goods on a new Rental Agreement with us, subject to approval.

The most important thing is to contact us before the end of the term of your Rental Agreement to nominate an End of Term option. If you don’t contact us and you don’t return the rented goods, your agreement will continue on a month-to-month basis and you will continue to be charged monthly rental payments.

Read more about the most common End of Term options or contact the FlexiRent Customer Team on 1800 240 102

 

*All End of Term options (other than return) are subject to our Agreement and standard terms and conditions, and in the case of upgrade, our internal credit criteria. All new Rental Agreements are subject to a minimum invoice value of $100.